CRM

Engage more customers and grow your sales potential by automating operations from lead to cash.

Client Relationship Management

From Website to SMS, to Social Media. From email to online chat, to sales consulting. From client portal, to call center, to the online conversation, your customers want personalized omnichannel interactions.

Wherever our customers are located they expect responsive, tailored experiences. Today’s “Mobile First World” applies to consumers, business customers, ecosystem partners and employees.

A well-implemented CRM program helps your sales reps sell more effectively and facilitates seamless interactions across the complete customer journey.

 

Experiences that build and nurture relationships

Consideration and approval of up-sells, cross-sells, and customer lifetime value are a result of impeccable customer service. Best of all, these elements create loyal brand advocates. As a result, customers expect consistent engagement, single touch resolution, and personalized data-driven interactions.

  • Service Process Design
  • Omni-Channel Integration
  • Support Self Service
  • Social Customer Care
  • Mobile Support
  • Call Center Operations

 

Engagement Focused Marketing

Successful engagement is driven by strategy, data, and creativity all of which result in seamless execution. Customers want relevant experiences that cultivate the relationship at every touchpoint. To achieve this, companies must leverage best-practices in conjunction with marketing automation technologies.

  • Multi-channel Marketing Strategy
  • Customer Experience Design
  • Campaign Planning and Execution
  • Journey Mapping
  • Marketing Database Design
  • Marketing Automation
  • Customer Analytics
  • Landing Page Design
  • Landing Page Development and Integration

 

B2B Sales Automation

Strategic digital marketing is a cost-effective model to acquire new business customers.  Coupled with an automated sales process inspires trust and confidence with your customers while shortening sales cycles and reducing the cost of sales.

  • Sales Process Design
  • Lead Management
  • Nurturing & Scoring
  • Configure Price Quote (CPQ)
  • Partner and Customer Portals
  • eCommerce
  • Document Automation
  • ERP Integration
  • WMS Integration

 

Real-time Customer Service

When business representatives in the office or on the field are empowered to deliver exceptional experiences—with data at their fingertips and an integrated view of their customer—customer interactions become opportunities to build loyalty,  trust and grow revenue.

  • Service Order Management
  • Scheduling Optimization
  • Route Optimization
  • Mobile Order Management
  • Asset Management
  • Customer Analytics

Services

Analytics

Training

Integration

Implementation

Strategy

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